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Last Updated: March 31, 2013
This policy may be updated periodically.
OrangeTree is an online neighborhood, a community. It cares about its members and making sure the community is safe.
Information Collected or Received
OrangeTree will not sell or disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.
As an OrangeTree member you are required to provide a valid name, email address, home address and phone number at registration. You may select a username as your identity. You may select to display or not display your phone, email address and home address.
Depending on which services you choose to use, OrangeTree may require additional information, such as billing and payment information (including billing address, telephone number, credit card information, etc.), a telephone number, and/or a physical mailing address associated with that credit card.
You may optionally choose to provide your full name and other personal information (such as birthday, gender, location, etc.) to be publicly displayed in connection to your account and activity.
Your username, OrangeTree ID or alias is publicly displayed and connected to your OrangeTree activity. Other people may see your date joined, feedback, ratings, profile information, items listed for sale, sold item listings, and comments in community spaces.
OrangeTree automatically receives and records some information from your browser when you visit the site, such as your IP address, cookies and data about which pages you visit on the site through the use of log files provided by our third-party tracking-utility partners. This information helps us analyze and understand how the site works for members and visitors, and provide a more personalized experience for members and visitors.
Some members or visitors may connect to or register an OrangeTree account using an external third-party application, such as Facebook. OrangeTree may receive some data from those connected third-party applications. Connecting your OrangeTree account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission. You can revoke your permission by contacting OrangeTree support.
OrangeTree may receive or collect information (for example: email address) about a person who is not yet a registered OrangeTree member (a “non-member”) in connection with certain OrangeTree features, including but not limited to: a non-member subscribing to an OrangeTree newsletter, a member inviting a non-member to visit OrangeTreeDeals.com or a non-member engaging in a transaction. Non-member information is used only for the purpose it was originally submitted to OrangeTree. A non-member can contact OrangeTree Support if they do not want OrangeTree to retain their information.
OrangeTree uses the information described in this policy to provide and improve our services and products, for billing and payments, for identification and authentication purposes, to contact members or interested parties, and for general research and aggregate reporting.
Choice & Control
We know members of our community value having control over their own information, and therefore OrangeTree gives you the choice of providing, editing or removing certain information, as well as a choice over how we contact you.
You may change or correct your OrangeTree account information (except your username). You may remove certain optional information you no longer wish to be publicly visible, such as your full name.
For various reasons, OrangeTree may contact you about our services or your activity. Some of these messages are required service-related messages for members. Other messages are not required, and you can control which optional messages you choose to receive by changing your settings in your account.
If you have optionally connected your account to an external third-party application, such as Facebook, you can remove permission for the app by changing your account settings.
If you no longer wish to use OrangeTree’s services or receive service-related messages, then you may close your account by contacting customer service.
Messages from OrangeTree
On occasion, OrangeTree will contact you. Primarily messages are delivered by email and every account is required to keep a valid email address on file to receive messages. In some situations, OrangeTree may contact you by telephone, SMS message or physical mail in order to provide you with information about products and features you may find of interest or to provide you with customer support. You may update your contact preferences in your account settings.
Some messages from OrangeTree are service-related and required for members. Examples of service-related messages include, but are not limited to: a welcome/confirmation email when you register your account, notification of an order, or correspondence with OrangeTree’s support team. These messages are not promotional in nature. You may not opt-out of receiving service-related messages from OrangeTree, unless you close your account.
As a member, OrangeTree may also send you messages related to certain features on the site or regarding your activity. OrangeTree may also send you news or updates about changes to our site or services. By default, members will receive these messages via email, but you may choose to opt-out of getting certain emails under your account settings.
OrangeTree offers optional email newsletters. You must opt-in or subscribe to begin receiving newsletters, and subscription is available to both members and non-members. Members may subscribe or unsubscribe from optional newsletters under your account settings or by following the instructions contained in the newsletter emails. Non-members may subscribe by providing an email address, which will only be used by OrangeTree for these newsletters. Non-members may unsubscribe from newsletters by following the instructions contained in the newsletter emails.
OrangeTree is both a marketplace and a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as the OrangeTree Facebook page, Forums, Teams and multimedia chat events. Please use common sense and good judgement when posting in these community spaces or sharing your personal information with others on OrangeTree. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. OrangeTree generally does not remove content from community spaces such as the OrangeTree Facebook page, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on OrangeTree.
Information Sharing & Disclosure
We want to respect your privacy. OrangeTree will not sell or disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.
OrangeTree limits access to your personal information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
OrangeTree is affiliated with a variety of businesses and works closely with them. These businesses may offer promotions or sell items or services to you through OrangeTree’s services. OrangeTree may also provide services or sell products jointly with affiliated businesses. Due to the nature of our business model, when an affiliated business is associated with your transaction, we may share information that is related to such transaction with that affiliated business. OrangeTree may share aggregated demographic information with business partners.
OrangeTree employs other companies and people to perform tasks on our behalf, and we need to share your information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, processing payments, handling billing disputes and collections, analyzing data, providing marketing assistance and providing customer service. OrangeTree may partner with third-party services for fraud prevention and/or identity verification.
We can only speak for ourselves. This policy does not apply to the practices of third parties that OrangeTree does not own or control, or individuals that OrangeTree does not employ or manage. If you provide your information to others on OrangeTree or throughout the Internet, different rules may apply to the use or disclosure of the information you provide to them. OrangeTree does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. OrangeTree is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the OrangeTree site. We encourage you to ask questions before you disclose your personal information to others.
Cookies & Tracking Technologies
OrangeTree uses a variety of technologies to help us better understand how people use our site and services such as Google Analytics.
OrangeTree may partner with third-party services who may use various tracking technologies, such as browser cookies or Flash cookies, to provide certain services or features. These technologies allow a partner to recognize your computer each time you visit OrangeTree, but do not allow access to personally identifiable information from OrangeTree. OrangeTree does not have access or control over these third-party technologies, and they are not covered by our privacy statement.
The security of your personal information is important to us. Your OrangeTree account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services. OrangeTree encrypts sensitive information (such as credit card number) using secure socket layer technology (SSL). OrangeTree follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once OrangeTree receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
OrangeTree will retain your information for as long as your account is active or as needed to provide you services. If you no longer want OrangeTree to use your information to provide you services, you may close your account. OrangeTree will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Contact OrangeTree Customer Service